If you are not entirely satisfied with your purchase we are always here to help.
- All damaged items need to be reported within 48hrs of arrival.
- If an item is delivered damaged then photographic evidence needs to be provided of both the broken item and ALL the packaging.
- Please email us at email@example.com within the 48 hr period.
- We will normally either email call you to advise you of the next steps we will be taking.
- Please do not automatically return damaged items to us. If we require it back we will inform you by email.
How do I return my order if I change my mind?
- We cannot accept returns for customised items as this is made to order. For products with no customisation, we do accept returns. Please return your items for a refund within 30 days of you receiving your goods.
- All items must be returned with a completed Returns Form.
- To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging and safe for transit back to us.
- To return an item to us, please use the following address:
Hampshire Home Trends
30 Invincible Road
- We do not cover the costs of returns so please ensure you send your returns with a tracked delivery service as we can not be liable for lost goods and you will not receive a refund.
When will I receive my refund?
- We aim to refund within 3-5 working days from receiving your parcel back to our store. We will email you to confirm your refund has been processed.
What if I want to exchange an item?
- We can take you through the best way to exchange an item.
- Please call us on 07883706717 or email firstname.lastname@example.org
Changing or cancelling an order
You can cancel your order within 24 hours, please call us on 07883706717 or email email@example.com
- If your order has already left the warehouse for delivery to you, then you’ll need to follow our Returns procedure above.
- Occasionally, we offers sign-up and other discounts and promotions, including sales, promotional gift cards, and limited time events.
- Discounts, sales and other special offers cannot be applied retroactively. Once your order has been placed, we unfortunately cannot apply any additional discounts. Sales and promotions can only be honoured in the stated time frame and cannot apply outside of that time--this includes post purchase offers. Please confirm your order includes the offer you are expecting prior to purchase and reach out to us if you need assistance.
- Discounts cannot be combined. Automatic discounts override any others.
- Items must be returned in a fully resalable condition, which means being unused and in the original packaging within 30 days of receipt. We reserve the right to refuse a refund on items deemed not to be resalable or in original packaging.
- Customers are of course entitled to a full refund up to 30 days after receiving goods if they are faulty.
- The Standard delivery cost of £5.99 will only be refunded if the entire delivery is returned, regardless of whether upgraded shipping was selected (unless the entire order was faulty or incorrect). We reserve the right to wait for your goods to be returned before refunding.
- If your item becomes faulty please contact us at firstname.lastname@example.org or call us on 07883706717.